30-Day Return Window
You may request a return or exchange within 30 days after delivery. Contact us before sending an item so that we can provide instructions. Your request should include your order number and the item you wish to return or exchange.
Eligible Items
Items must be unworn, unwashed and in their original condition, with tags attached and original packaging where available. Trying on clothing indoors to check fit is acceptable. Items showing wear, washing, odors, stains or alterations may not be eligible, unless the item is defective or applicable law provides otherwise.
Damaged, Defective or Incorrect Items
Please inspect your order on arrival and contact us promptly if a T-shirt has a defect, a jacket arrives damaged, or you receive the wrong size or item. Include photos when possible. We will review the issue and arrange an appropriate return, replacement or refund.
How to Return
1. Email us with your order number, the item and the reason for the return.
2. Once we provide return instructions, pack the item securely and send it to:
Pro T-Shirt Outlet
564 W Foothill Blvd
Rialto, CA 92376
United States.
3. Keep your proof of shipment and tracking number until the return is complete.
How to Exchange
Contact us within 30 days of delivery with your order number and the desired size or replacement. We will explain the next steps and confirm availability. Send the original item to the return address above as instructed. After it is received and inspected, we will arrange an exchange if the requested item is available; if not, we will discuss a refund or another available option.
Return and Exchange Shipping Costs
We provide a prepaid return label for all eligible returns, including returns for a change of mind, an unsuitable size, damage, defects or an incorrect item. Contact us before returning your item; we will provide a label for you to download and print. There is no restocking fee. We will explain any shipping costs for a replacement before proceeding.
Refunds
After we receive and inspect your return, we will notify you of the outcome and normally process an approved refund within 5 business days. Refunds are issued to the original payment method. Your bank or card issuer may take an additional 5–10 business days to post the funds; timing varies by institution.
Order Cancellation
Contact us immediately if you wish to cancel before shipment. If we can cancel before dispatch, we will provide a full refund with no additional cancellation handling fee. Once shipped, the return process above applies.
Contact Us
Store Name: Pro T-Shirt Outlet
Address: 564 W Foothill Blvd, Rialto, CA 92376
Phone: +1 909 877 8795
Email: info@protshirtoutlet.com
Opening Hours:
Monday to Friday: 10:00 AM–7:00 PM
Saturday: 9:00 AM–7:00 PM
Sunday: 10:00 AM–5:00 PM
Pacific Time (Rialto, California; observes daylight saving time)
Response Time: We respond within 24 hours.